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Appointments Explained

GP Appointments

Please consider whether Pharmacy First can help you with your problem before you call the surgery. For more information click on Stay Well with Pharmacy First

Appointments can be booked by telephoning reception.

These are booked as 10 minute consultations and you can be seen by any GP, but we would encourage you to see the same GP whenever possible.

Daily Drop-In Clinic

The drop-in clinics are every morning; Mondays to Friday starting at 9.30am. No appointment is necessary, however you must arrive at the surgery no later than 11.30am.

Our Nurse Practitioner runs this clinic and is able to issue prescriptions and make referrals for further specialist medical treatment if necessary, she can also book you a same-day appointment with the GP if this is necessary.

Please do not use this clinic for repeat prescription or to get a form signed.

Booking Appointments

You can book appointments by:

  • Telephoning Reception between 8am and 6.15pm
  • On-line after registering for this service - please see Online Services on the right of this page
  • 24 hour Automated Telephone Appointment System - 0115 973 8828
    •  As long as you have registered your telephone number with the surgery you will be able to check, book and cancel appointments

Please make sure you cancel your appointment if you no longer need it.

Cancelling Appointments

You can now cancel your appointment four ways:

  1. Text the single word "CANCEL" in reply to your appointment reminder text.      Do not add any other text.
  2. Cancel online.
  3. Telephone our automated telephone system, available 24/7
  4. Telephone Reception.

Nurse Appointments

Our nurses offer a wide range of healthcare services, for the following; Contraception, Weight/Diet, Dressings, Diabetes, Asthma, Ear Syringing, Removal of Stitches, Blood Pressure Checks, Cervical Smears, Smoking Advice, Urine Tests, Immunisations and much more.

In addition to this we run a minor illness clinic. This is a clinic for straight forward problems of short duration that can be dealt with by a nurse. This is not for on-going health problems so if you need to be seen quickly they will take care of you, and sort out any prescriptions you may need

Our senior nurse is qualified to prescribe when required, and she can help with ailments such as Sore Throat, Coughs, Cold, Chest Infection, Urinary Tract Infection, Fever, Abdominal pain, Diarrhoea, Skin disorders, Minor Injuries, Earache and Bites/stings.

Health Care Assistants

Our healthcare assistant and phlebotomist perform valuable healthcare services such as: Blood/Urine Tests, ECGs, Blood Pressure Checks, Weight Management, Toe Nail Cutting Service, New Patient Checks, Patient ABCs (Annual Birthday Checks) and NHS Health Checks.

Urgent Appointments

In the event of sudden onset of your illness, it may be possible to book an urgent appointment at the surgery. You will be asked the nature of your condition and the doctor may also wish to speak to you directly. You may not be able to see a doctor of your choice and could also be advised to call 999 if the doctor feels it is life threatening i.e. chest pains.

In a life-threatening emergency such as sudden severe chest pain, loss of consciousness or severe bleeding - dial 999 before ringing the surgery.

Telephone Consultation

Sometimes it may be possible to resolve problems over the telephone without visiting the surgery. If you think this may be helpful, please ring the surgery, preferably before 11:30 and we will arrange for a doctor to return your call.

24Hr Automated Telephone System  0115 973 8828

To use the 24 hour telephone appointment system just ring the direct number above or choose option 1 from the main telephone number and follow the instructions. As long as you have registered your telephone number with the surgery you will be able to check, book and cancel appointments with the GP using this system.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website