Appointments
There are several ways you make appointments at the practice. Please be aware that whichever method you use, there are only limited appointments available every day, and we work on a first-come first-serve basis.
Make an appointment at the practice
To book an appointment call 0115 896 5002 after 8am.
When making an appointment the receptionist will ask you for the reason for the appointment so we can make sure you see the right person for your needs.
Cancelling an appointment
If you can't attend your appointment, please contact the practice as soon as possible so we can offer it to someone else. You can do this over the phone, in person, or by text.
Patients who repeatedly fail to turn up to appointments without cancelling may be banned from booking further appointments.
SystmOnline
SystmOnline is an online service which allows you to:
- Manage appointments
- Order repeat prescriptions
- View your medical record
To access System Online, speak to our reception team who will then be able to provide you with form to complete.
Once processed, you will be given a login and password which allow you to access your details.
Login here: SystmOnline Login (tpp-uk.com)
Accurx
Accurx allows you to contact the practice for non-medical or admin enquiries without the need to call reception.
Using this system you can request:
- Doctor letters (including private, insurance, educational letters etc.)
- Fit notes (also known as sick notes)
- Referral follow-up
- Test results
Simply head to this link and submit your enquiry (between 10am and 4pm): https://florey.accurx.com/p/Y03124
If you don’t have access to the internet, you can still call the practice with these requests.
Urgent appointments
At the practice, 70% of our appointments are reserved as urgent, on-the-day appointments. To book an on-the-day appointment you need to ring the practice on 0115 896 5002 from 8.00AM and book in your appointment with the reception.
If you want to make a non-urgent appointment, or are ringing to get the results of a blood test, we advise to ring after 11am. This is to help ensure our phonelines do not get too busy, allowing us to answer calls quicker and manage appointments efficiently.
Enhanced Access appointments
Through GP+ Nottingham City, we are able to provide additional appointments weekday evenings and Saturdays. This could be at any NHS practice nearby.
Monday – Friday from 6.30 pm – 8pm
Saturday from 9am – 5pm
This is not a walk-in service; appointments are needed and can be booked with reception.
Home Visits
If you are too ill to come to the surgery or are house bound please telephone before 11:00 (except in an emergency) so that the doctors can plan their visits. The doctor may ring you back to discuss your symptoms before visiting. Home visits are only available for patients who are housebound because of illness or disability.
Home visits usually take place between 12:00 and 15:00.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Chaperones
If you feel you would like a chaperone present at your consultation please inform your doctor or nurse who will be more than happy to help you.
Need an interpreter?
If you use sign language then arrangements can be made for a British Sign Language Interpreter to attend your appointment. An interpreting service is also available to patients whose first language is not English. Please ask about these services when making your appointment.
Countersigning
Please note that GPs at our Practice cannot sign passport forms or firearms licenses.
We understand it can be difficult to get an appointment at the moment. We find it frustrating too.
General practice across the country is facing extreme pressures and our practice is no different.
With a rising and ageing population in Nottingham, we now serve more patients with more diverse health needs than ever before.
At a time when demand is rising, funding is not rising at the same rate. This means we cannot hire the staff we need to provide appointments as quickly as we would like.
To combat these challenges, we have to work differently and use every option available to get you the care you need in the most efficient way. This may mean signposting you to other services which can handle your health needs quickly and effectively.
We will always do our best to work within these limitations to serve our patients as best we can. We constantly look at how we operate to ensure we are doing all we can to see as many patients as possible, and create a healthier Nottingham.
